To ensure fairness for all clients and to allow us to manage our appointment diary effectively, please take note of the following policy:
All cancellations and rescheduling requests must be made via WhatsApp on 07856 700664. Messages will be answered between 9am and 7pm. Messages sent outside these hours will be deemed as received at 9am the following day.
Cancellations with at least 24 hours’ notice
You may reschedule your appointment once without penalty. However, if you choose to reschedule the same appointment a second time, the appointment will be forfeited and the payment for that session will be lost.
Cancellations with less than 24 hours’ notice
You will be permitted one reschedule; however, a £30 late cancellation fee will be required before your new appointment can be booked. Please note that any further last-minute cancellations or reschedule requests for the same session will not be accepted, and that treatment session will be forfeited.
Please note:
As demand for appointments continues to grow, we must ensure that appointment spaces are available for clients who are committed to attending their treatments as scheduled. Last-minute cancellations often leave insufficient time for us to fill those appointments, resulting in lost business and staffing costs that still need to be covered.
We value all of our clients and appreciate your understanding that it is not sustainable or fair for the business to absorb these losses. These policies help us continue providing the highest level of service while remaining fair to both our clients and our team.
Thank you for your cooperation and understanding.